Letter to the Cruise Line:
As you know, on our last cruise, we had to leave the ship and our Royal Suite after only two days because I had 4 broken ribs. We were packed up and getting on the Tender only hours after finding out in the medical clinic that we had to depart. We didn’t realize that we were not going to be able to return until they collected our room key cards when we boarded the Tender.
We know we left two very expensive bottles of MACALLAN Scotch, wine, and Grey Goose in the suite, and then soon realized how much more we missed out from being Royal Suite guests for a 22 days wonderful cruise that we had booked with my brother from Florida and my wife’s sister from Oregon (they both booked Sky Suites). We also had paid for the Spa Packages for both of us and had only used one day. And, we missed out on having a spa on our full deck, two bathrooms, two refrigerators and a full dining room in our cabin.
Hence, it was suggested we write to the Cruise Line and see if there is any way we can recover these amenities and promotions that we lost from having to leave the ship on the third day. We would like you to consider giving us at least some of these on our next back to back cruise in 4-11-2020, on the Celebrity Equinox, Confirmation #’s 6322274 and 6311230. We have booked a Royal Suite for the first leg of the cruise and we are asking to be placed on a wait list for another Royal Suite, or an even better comparable suite for the second leg. We also would appreciate being able to eat in any specialty restaurant at no charge like we had on the cruise we had to leave.
We’d also like to have free unlimited WIFI, and the Premium Beverage Packages for both cruises. As a Royal Suite Guest, we had special seating in the Theatre, lunches with the Captain, and never had to stand in a line. We also know we lost our on-board credits from CruCon and Celebrity, as we hadn’t spent those. We believe that was $1,000 per each of us, per cruise.
We had trip insurance and thus far, have received the funds from having to cancel the second leg of the back to back cruise, but, we are waiting on receiving the funds ($24,000+) for the first leg which was a trip interruption. We just called today and they said they were waiting on the Celebrity Cruise line to confirm a couple of things.
We are glad we had insurance but all this really reflects on us wanting to take future cruises. We have spent so much money on cruising and this last cruise was a horrendous experience due to an unexpected medical issue. We were treated so very well, by everyone but, the unexpected demise of our trip and emergency return, was to say the least mind numbing. It has left us both with wondering if traveling in another form for retirement would be better.
If we haven’t done a good job of convincing you that we should be upgraded in any way possible for our next cruise, we have failed to convey that we underwent an experience that has made, especially my wife, shy on future cruising. Assuring us that everything will be all right and we can count on Celebrity to help recover some of what we lost will certainly go a long way, and most certainly be appreciated.
Thanks for all your help.
Sincerely, Dr. Howard Schwartz